Date: 21 October 2021

Dear Valued Customer,

We have been notified by our digital marketing agency (the “Agency”) that its network system was attacked by a third party recently (the “Incident”).

To our understanding, the Agency has already made a report on the Incident to the Hong Kong Police Force, the HKCERT (Hong Kong Computer Emergency Response Team Coordination Centre) and the Office of the Privacy Commissioner for Personal Data Hong Kong. The Agency, with the assistance of a cyber-security specialist, is still investigating into the Incident and has confirmed that no customers’ credit card information nor password is involved. At this stage, there is no evidence that any personal data of our customers have been leaked or published without authorization or misused.

To us, protecting your personal data is of utmost importance. We are following up closely with the Agency, and the relevant work is our top priority.

Yours faithfully,
Europe Group Holdings Limited


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