The Puyi pledge is a promise to provide the finest possible service for all our patrons.
|Professional Maintenance||At any time, in any store, we pledge to deliver the following services, free-of-charge, to all our customers.
|Complete Protection||We guarantee protection across-the-board, with a comprehensive selection of refund, repairs and remake policies that always place your eyewear interests first.
|Cross-Regional Services||Our reach is cross-regional, and we offer all our customers aftersales services at every store under the banner of Puyi Group. This includes boutiques and shops in Hong Kong, Macau, Mainland China and Taiwan region.|
|Experienced Optometrists||Your eyes are our primary concern and our optometrists are here to handle their every need. Through a longstanding relationship with the Hong Kong Polytechnic University, as well as degree-holders from various international institutions, we’ve sourced the city’s best optometrists. They are all licensed in Optometry (Part I), the highest level of its classification, and are fully equipped to handle every eyecare service.|
|Enquiries||We strive to serve our customers and are here to answer any possible enquiry, with a promise to respond within two working days.|