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  • Payment
  • Shipping Services
  • Warranty & Repair
  • Return and Refund
  • FAQs
  • Which delivery area does puyi.com ship to?
    Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect service and have the products you purchase online delivered to an O2O store for pickup.
  • What are your delivery options?
  • Can i have my purchase shipped to a po box or freight forwarding address?
  • Will i have to pay any shipping fees?
  • How do i check my order's delivery status?
  • How do i send products as gifts?
  • What do i do if i want to change my delivery address?
  • What happens if i am not able to receive my delivery on the first attempt?
  • When will i receive my order?
    Generally, you will receive your order within:
    Product TypeEstimated Delivery Timeframe
    Sunglasses / Frame only / Gift Card / Accessories5 – 7 working days
    Prescription Frame and Lens8 – 10 working days
    You can also check your order's status by logging in to "My Account" and selecting "Order Record – Processing" to find out the estimated delivery time.
  • What do i do if i do not receive my order within the estimated delivery time?
  • What do i do if i receive the wrong product?
  • What do i do if a product in my order was damaged during delivery?
  • What can i enjoy from the click & collect service?
  • At which puyi optical stores is click & collect available?
    The following Puyi Optical stores support Click & Collect:
    • Puyi Optical 1881 Heritage
    • Puyi Optical Central Building
    • Puyi Optical Lee Garden
    • Puyi Optical Elements
    • Puyi Optical Canton Road
    • Puyi Optical Harbour City
    • Puyi Optical Imperial Hotel
    • Puyi Optical Pacific Place
    • Glasstique Citygate
    • Glasstique Canton Road
    • Glasstique Elements
    • Glasstique Festival Walk
    • Glasstique IFC Mall
    • Glasstique Pacific Place
    • O-O Shop Harbour City
    • O-O Vision Harbour City
    • Point De Vue K11 Musea
    • Reflection Harbour City
  • How will i know when my order arrives at the store?
  • What do i need when i collect my order?
  • What is the collection process?
  • How long will the store keep my order?
  • Can i authorise a third party to collect my order?
  • How can i change the pick-up store?
  • What o2o services does puyi optical provide?
  • What are puyi optical's o2o stores?
  • Which delivery area does puyi.com ship to?
    Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect service and have the products you purchase online delivered to an O2O store for pickup.
  • Which delivery area does puyi.com ship to?
    Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect service and have the products you purchase online delivered to an O2O store for pickup.
  • Which delivery area does puyi.com ship to?
    Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect service and have the products you purchase online delivered to an O2O store for pickup.
  • Which delivery area does puyi.com ship to?
    Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect service and have the products you purchase online delivered to an O2O store for pickup.