Which delivery area does puyi.com ship to?
Puyi.com can ship products to Hong Kong , Macau and Taiwan. You can also choose our Click & Collect
service and have the products you purchase online delivered to an O2O store for pickup.
What are your delivery options?
Can i have my purchase shipped to a po box or freight forwarding address?
Will i have to pay any shipping fees?
How do i check my order's delivery status?
How do i send products as gifts?
What do i do if i want to change my delivery address?
What happens if i am not able to receive my delivery on the first attempt?
When will i receive my order?
Generally, you will receive your order within:
|Product Type||Estimated Delivery Timeframe|
|Sunglasses / Frame only / Gift Card / Accessories||5 – 7 working days|
|Prescription Frame and Lens||8 – 10 working days|
You can also check your order's status by logging in to "My Account" and selecting "Order Record – Processing" to find out the estimated delivery time.
What do i do if i do not receive my order within the estimated delivery time?
What do i do if i receive the wrong product?
What do i do if a product in my order was damaged during delivery?
What can i enjoy from the click & collect service?
At which puyi optical stores is click & collect available?
The following Puyi Optical stores support Click & Collect:
- Puyi Optical 1881 Heritage
- Puyi Optical Central Building
- Puyi Optical Lee Garden
- Puyi Optical Elements
- Puyi Optical Canton Road
- Puyi Optical Harbour City
- Puyi Optical Imperial Hotel
- Puyi Optical Pacific Place
- Glasstique Citygate
- Glasstique Canton Road
- Glasstique Elements
- Glasstique Festival Walk
- Glasstique IFC Mall
- Glasstique Pacific Place
- O-O Shop Harbour City
- O-O Vision Harbour City
- Point De Vue K11 Musea
- Reflection Harbour City
How will i know when my order arrives at the store?
What do i need when i collect my order?
What is the collection process?
How long will the store keep my order?
Can i authorise a third party to collect my order?
How can i change the pick-up store?
What o2o services does puyi optical provide?
What are puyi optical's o2o stores?