SERVICE PLEDGE

The Puyi pledge is a promise to provide the finest possible service for all our patrons.

Professional Maintenance At any time, in any store, we pledge to deliver the following services, free-of-charge, to all our customers.
  • Eyewear Cleaning
  • Eyewear Adjustment
  • Nose-pad and Nail Repair
  • Maintenance Recommendations
For more on Warranty and Repair, please see our further details.
Complete Protection We guarantee protection across-the-board, with a comprehensive selection of refund, repairs and remake policies that always place your eyewear interests first.
  • 60-Day Lens Guarantee
    Complimentary remaking of lenses, for any problems within 60 days of purchase.
  • 7-Day Full Refund
    Full refund if you are not completely satisfied with your product, within 7 days of any online purchase.
  • Quality Guarantee
    Complimentary exchange for any products relating to quality issues, within 6 months of purchase (not including gold and/or jewellery products).
  • Repair Service
    Complimentary repair service for any products relating to quality issues, within 12 months of purchase. (Dependent on brand)
For more on Warranty and Repair and Delivery and Refund, please see further details.
Cross-Regional Services Our reach is cross-regional, and we offer all our customers aftersales services at every store under the banner of Puyi Group. This includes boutiques and shops in Hong Kong, Macau, Mainland China and Taiwan region.
Experienced Optometrists Your eyes are our primary concern and our optometrists are here to handle their every need. Through a longstanding relationship with the Hong Kong Polytechnic University, as well as degree-holders from various international institutions, we’ve sourced the city’s best optometrists. They are all licensed in Optometry (Part I), the highest level of its classification, and are fully equipped to handle every eyecare service.
Enquiries We strive to serve our customers and are here to answer any possible enquiry, with a promise to respond within two working days.